At 393bat, we understand that your personal information is exactly that — personal. This Privacy Policy explains what data we collect when you use the 393bat platform, why we collect it, how it is stored and protected, and what rights you have over it as a player based in Pakistan or elsewhere. We encourage you to read this document carefully before registering or using any 393bat service.
These six principles guide every data-handling decision at 393bat. They summarise our commitments — please read the full policy below for complete detail.
393bat collects only the personal data that is genuinely necessary for the purposes stated in this policy. We do not collect data speculatively or for purposes we have not disclosed to you. If we stop needing a category of data, we stop collecting it and securely delete existing records within a reasonable retention window.
393bat does not sell, rent, or trade your personal data to third-party marketers, data brokers, or any commercial third party. Data is shared only with licensed service providers who are necessary for the operation of the 393bat platform — and only under contractual obligations that protect your privacy.
Personal data stored by 393bat is protected with industry-standard encryption at rest and in transit. Sensitive fields — including identity documents, payment details, and passwords — are stored using strong one-way hashing or encrypted storage. Access to personal data is strictly role-limited within the 393bat team.
You have the right to access, correct, and in certain circumstances delete the personal data that 393bat holds about you. You may also request a portable copy of your data or object to specific processing activities. Requests are handled within thirty days of receipt — free of charge in most cases.
Data processing at 393bat complies with the requirements of our international gaming licence, which mandates KYC verification, AML monitoring, and responsible gaming record-keeping. These are legal obligations we cannot waive, and they form part of our lawful basis for processing certain categories of personal data.
When we make material changes to this Privacy Policy, we will notify registered players via email or SMS before the change takes effect, and update the effective date at the top of this page. Continued use of 393bat after the notification period constitutes acceptance of the updated policy.
This Privacy Policy is published by 393bat ("393bat", "we", "us", "our"), the operator of the online gaming and sports betting platform accessible at 393bat.net. 393bat is operated under an internationally recognised online gaming licence. For the purposes of applicable data protection law, 393bat is the data controller in respect of personal data collected and processed through the 393bat platform.
This policy applies to all personal data collected from you when you visit the 393bat website, register a player account, make a deposit or withdrawal, participate in any game or betting activity, contact our support team, or interact with 393bat through any channel. It covers all players accessing 393bat from Pakistan, including those using JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, SadaPay, or USDT as their payment method.
393bat collects personal data across several categories. The specific data collected from you will depend on how you interact with the platform and what services you use.
Most data is collected directly from you when you register your 393bat account, complete identity verification, make deposits or withdrawals, place bets or play casino games, contact our support team, or respond to surveys or promotional offers.
When you access the 393bat website or mobile platform, certain technical data is collected automatically through server logs, cookies, and similar tracking technologies. This includes your IP address, device information, and browsing behaviour on the 393bat platform. See Section 10 for full details on cookies.
393bat may receive data about you from third-party identity verification providers used for KYC processing, payment processors who confirm the status of your JazzCash, EasyPaisa, or bank transactions, and fraud prevention services. Data received from these sources is used solely for the purposes stated in this policy.
| Purpose | Data Used |
|---|---|
| Account registration and management | Identity data, contact data, login credentials |
| Age verification (21+ requirement) | Date of birth, identity documents |
| KYC identity verification | Identity documents, selfie images, address proof |
| Deposit and withdrawal processing | Financial data, payment method identifiers |
| AML monitoring and fraud prevention | Transaction data, device data, KYC documents |
| Game and bet delivery | Account data, gaming activity data |
| Responsible gaming programme management | Gaming activity, responsible gaming tool usage |
| Customer support | Contact data, account data, correspondence records |
| Platform security and fraud detection | Technical data, IP address, device identifiers |
| Regulatory and licence compliance | All categories as required by the licensing authority |
| Service improvement and analytics | Anonymised or aggregated usage and technical data |
| Bonus and promotion administration | Account data, transaction data, gaming activity |
393bat processes personal data only where a recognised lawful basis exists. The primary lawful bases we rely on are:
393bat does not sell personal data. We share personal data only in the following circumstances and only to the extent necessary for the stated purpose:
Game software providers — including but not limited to live casino and slot developers — may receive your account identifier and session data to the extent necessary to deliver their games to your device. These providers do not receive your full identity data, financial details, or KYC documents.
Payment service providers processing your JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, SadaPay, or USDT transactions receive the minimum data necessary to process, verify, and reconcile those transactions. All payment processors used by 393bat are contractually bound to use your data only for payment processing purposes.
Third-party KYC and identity verification services receive the identity documents and biometric data you submit during the verification process. These providers are licensed and operate under strict data processing agreements with 393bat.
393bat will disclose personal data to regulators, licensing authorities, law enforcement agencies, or courts where required to do so by applicable law, by court order, or by the requirements of 393bat's gaming licence.
In the event of a merger, acquisition, or sale of all or part of 393bat's business, personal data held by 393bat may be transferred to the acquiring entity subject to this Privacy Policy remaining in force. Players will be notified of any such transfer in advance where reasonably practicable.
As an internationally licensed platform serving Pakistani players, 393bat may process and store personal data on servers or through service providers located in jurisdictions outside Pakistan. Where such transfers occur, 393bat ensures that appropriate safeguards are in place to protect personal data at an equivalent level to that provided under the requirements of our gaming licence. Safeguards include contractual data processing agreements with all third-party processors that impose equivalent data protection obligations.
Where you are a resident of Pakistan, this policy and the processing described herein reflects 393bat's obligations as a licensed operator providing services to Pakistani players. By registering and using 393bat, you acknowledge that your personal data may be processed in the licensed jurisdiction and in the jurisdictions where our service providers operate.
393bat retains personal data only for as long as necessary to fulfil the purpose for which it was collected, to comply with legal and licence obligations, or to resolve disputes and enforce our agreements. The following general retention periods apply:
When data is no longer required, 393bat securely deletes or anonymises it in accordance with our internal data disposal procedures.
393bat implements technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, disclosure, alteration, or destruction. These measures include:
Notwithstanding these measures, no internet-based system can be guaranteed to be completely secure. You also play a role in protecting your account by using a strong, unique password and keeping your login credentials confidential. If you believe your 393bat account has been compromised, contact support immediately at [email protected].
393bat uses cookies and similar tracking technologies on the 393bat website and platform. Cookies are small text files stored on your device that help the platform function correctly, remember your preferences, and analyse usage. 393bat uses the following categories of cookies:
You can manage cookie settings through your browser preferences. Blocking strictly necessary cookies will prevent you from using the 393bat platform as intended. Blocking other cookie categories may limit some personalisation and analytics features but will not prevent you from accessing games, placing bets, or managing your account.
Depending on applicable data protection law and your jurisdiction, you may have the following rights in respect of your personal data held by 393bat:
To exercise any of these rights, submit a written request to [email protected] with the subject line "Privacy Request" and include sufficient information to identify your account. 393bat will respond within thirty calendar days. 393bat may request identity verification before processing certain requests to prevent unauthorised disclosure.
393bat is strictly prohibited to individuals under the age of 21. We do not knowingly collect or process personal data from individuals under 21 years of age. Age verification is a mandatory step in the 393bat registration and KYC process. If 393bat discovers that personal data of an individual under 21 has been collected — whether through false information provided during registration or by any other means — 393bat will:
If you are a parent or guardian who believes that a minor has registered an account with 393bat using false age information, please contact us immediately at [email protected].
Records of responsible gaming tool usage — including deposit limits set, cool-off periods activated, and self-exclusion requests — are treated with particular sensitivity at 393bat. This data is:
Self-exclusion records are retained indefinitely to prevent re-registration during or after an exclusion period. This retention is in your interest and forms part of 393bat's responsible gaming obligations under its gaming licence. For more information on the responsible gaming tools available on 393bat, visit the Responsible Gaming page.
393bat reserves the right to update this Privacy Policy at any time. When we make material changes to the way we collect or process your personal data, we will notify registered players by email or SMS to their registered contact details at least fourteen days before the change takes effect, and update the effective date displayed at the top of this page.
Non-material changes — such as corrections to grammar, formatting improvements, or clarifications that do not alter the substance of our processing activities — may be published on this page without individual notification. We encourage you to review this policy periodically to stay informed of how 393bat protects your personal data.
Your continued use of the 393bat platform after the effective date of any updated Privacy Policy constitutes your acceptance of that update. If you do not agree to the changes, you should cease using 393bat and close your account before the effective date.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way 393bat handles your personal data, please contact the 393bat Data Protection team through any of the following channels:
If you are not satisfied with 393bat's response to a privacy concern, you may have the right to lodge a complaint with the data protection authority or supervisory body in the jurisdiction applicable to your situation. 393bat will cooperate fully with any such authority in the investigation of privacy complaints.
For all other support matters unrelated to data privacy, the 393bat support team is available at the same email address and through live chat, with standard support hours of 8:00 AM to 2:00 AM Pakistan Standard Time daily.
Our support team is available around the clock in Urdu and English to answer any privacy or account questions. You can also review our full Terms and Responsible Gaming policies. 21+ only.